Refund Policy - Sugam Cloud

OUR PROMISE

Our Legendary Refund Policy

"If Our Solution Isn't Useful To You, Your Money Won't Be Useful To Us"

If at any point during your first year you wish to discontinue, we will refund the full amount. From the second year onwards, refunds will be issued on a pro-rata basis. In both cases, refunds are processed within 24 hours.

⏱ 24hr Refund

✔ No Questions Asked

How It Works

Step 1

Contact Us

Reach out via email or phone

Step 2

We Process It

Within 24 hours, guaranteed

Step 3

Get Your Refund

Full or pro-rata, fair & transparent

Why Our Policy is Different

✔ 📋 Transparency

Complete Transparency

No hidden conditions, no asterisks, no fine print. Everything is clear and upfront from day one.

✔ ⏱ Speedy

24-Hour Refund

Request a refund and receive it within 24 hours. We process it immediately, no questions asked.

✔ 💳 Flexible

Full & Pro-Rata Refund

First year: full refund, no questions asked. Second year onwards: fair pro-rata calculation.

✔ 💰 Fair Pricing

Honest Pricing

Our pricing is clear and fair. No surprise charges, hidden fees, or confusing terms.

✔ 🛡 Reliable

Promise-Driven

We honour every commitment we make. If we promise it, we deliver it — no exceptions.

✔ ❤ Dedicated

Customer-First

Your success matters more than a transaction. We'd rather lose a sale than lose your trust.

Frequently Asked Questions

Contact our support team via email or phone. We'll process your refund within 24 hours.

All refunds are processed within 24 hours of your request.

No. There is no minimum usage period. You can request a refund anytime.

First year customers receive full refund. From second year onwards, refunds are calculated on pro-rata basis.

Yes. There are no feature restrictions. You can use the full product before making a decision.

No. We process refunds with no questions asked.

No. There are no cancellation fees or hidden deductions.

Because we focus on transparency, customer success and solving real business problems.

You receive a full refund within 24 hours during your first year.

You receive a fair pro-rata refund based on remaining subscription duration.